At Kapriz Medical Spa, we are committed to providing our clients with exceptional, personalized care in a serene, spa-like environment backed by advanced medical aesthetics. Our mission is to combine cutting-edge technology, high-quality skincare products, and individualized treatment plans to help you achieve radiant, healthy skin and lasting rejuvenation.

We believe that education is the foundation of long-term results. Our team is dedicated to guiding you through each step of your skincare journey with transparency, professionalism, and compassion.

Scheduling Appointments

To ensure you receive your preferred appointment date and time, we encourage you to contact us in advance at (904) 403-0593. A valid credit card is required to reserve all appointments. We accept Visa, MasterCard, and Discover.

Consultations & Appointments

All clients will receive a professional consultation prior to any treatment. During this consultation, our licensed providers will review:

• Applicable treatment fees
• Possible contraindications
• Pre- and post-care instructions
• Expected benefits and potential side effects

Our providers reserve the right to decline or postpone treatments based on their professional assessment of what is safe and appropriate for the patient.

Please arrive on time to your scheduled appointment. If you are more than 10 minutes late, your appointment may need to be rescheduled to avoid impacting other clients.

New Patients: Please arrive 10 minutes early to complete registration and ensure we can begin your appointment on time.

Age Requirements for Services

To maintain the highest standard of ethical care, Kapriz Medical Spa enforces the following age-related guidelines:

• Dermal Filler Treatments: Must be 21 years or older
• Neurotoxin Treatments (including Botox®, Dysport®, Jeuveau®, Xeomin®, Daxxify®): Must be 18 years or older

Important Note:

All results vary by individual and cannot be guaranteed. Outcomes depend on various factors including skin type, age, lifestyle, and adherence to recommended care protocols.

Cancellation and No-Show Policy

At our medical spa, we strive to provide timely and attentive care to all of our patients. When appointments are missed or canceled without adequate notice, it limits our ability to accommodate other clients in need of treatment.

To ensure fairness and efficiency, we have implemented the following policy:

• Cancellation Notice: We require a minimum of 48 hours’ notice for any appointment cancellation or rescheduling. This allows us to offer the appointment slot to another patient.
• Late Cancellations and No-Shows: Appointments canceled less than 48 hours in advance, or failure to attend a scheduled appointment without notice, will result in a non-refundable cancellation fee of $75.
• Outstanding Balances: The $75 cancellation fee must be paid in full prior to scheduling your next appointment, or before receiving any further treatment if an outstanding balance exists.
• Reminders: Appointment reminders may be provided as a courtesy; however, it is the patient’s responsibility to keep track of scheduled visits. Reminders are not guaranteed.
• Groupon Appointments: Patients using Groupon vouchers who fail to show up for their scheduled appointment will forfeit that treatment session.

We appreciate your understanding and cooperation in helping us maintain a high standard of care and service for all patients.

Kapriz Medical Spa – Payments & Refunds Policy

At Kapriz Medical Spa, we are committed to delivering exceptional care, transparency, and results. To ensure clear expectations and maintain the highest standard of service, we have established the following Payments and Refunds Policy. Please read carefully prior to purchasing any service or product.

General Policy

• All sales are final. This includes all services, treatment packages, gift cards, retail items, and skincare products.
• No refunds will be issued under any circumstances for services rendered or payments made.
• Products are non-returnable and non-refundable. Due to health and sanitary regulations, we are unable to accept returns or exchanges on any retail items, including skincare products.
• All purchases made through third-party platforms (e.g., Groupon, Local Flavor, or other advertising partners) are excluded from additional in-house promotions, discounts, or loyalty programs.

Service and Treatment Packages

• Packages and prepaid treatments must be used within 12 months from the date of purchase. Any unused sessions beyond this period will expire and will not be eligible for credit or refund.
• Once a treatment series or package has begun, all included services are considered delivered—even if the full series is not completed.
• Services are non-transferable. They may not be transferred to another individual, body area, or treatment type.
• If a patient elects to discontinue a treatment series, a prorated credit (not refund) may be issued for any unused portion of the package, based on the per-treatment rate at the time of purchase. This credit may be applied toward other eligible services offered by Kapriz Medical Spa.

Cancellations and Rescheduling

• In the event of a patient-initiated cancellation, any applicable refund will be issued as office credit only, in accordance with the policies above.
• Kapriz Medical Spa reserves the right to enforce a cancellation or rescheduling fee for appointments canceled without adequate notice. Please refer to our Appointment Policy for additional details.

Payment Methods

• Checks are not accepted.
• For in-person transactions, a valid government-issued ID is required. The card used must be present and either swiped, signed, or verified with a PIN at the time of the transaction.

Important Notes

• All treatments and products provided by Kapriz Medical Spa are considered irrevocable.
• These policies are in place to ensure fairness, safety, and a consistent level of care for all our patients.

Child Policy

At Kapriz Medical Spa, we are committed to providing a safe, peaceful, and professional environment for all of our clients. To maintain this atmosphere and ensure everyone’s safety, we kindly ask for your cooperation with our Child Policy:

Children in the Spa

• For the safety of all clients and staff, children are not permitted in treatment areas unless they have a scheduled service.
• We kindly ask that parents or guardians make alternate childcare arrangements during their appointment.
• Children left unattended in the waiting area can pose a safety risk and disrupt the spa experience for others. As such, we are unable to allow unsupervised children in the facility.

Minors Receiving Services

• Clients under the age of 18 must be accompanied by a parent or legal guardian during their appointment.
• A parent or guardian must provide written consent for any services performed on a minor.
• Certain treatments may have age restrictions and may not be available to minors, even with parental consent. Please contact us in advance to confirm eligibility.

Your Safety is Our Priority

We understand childcare can be a concern, and we appreciate your understanding as we prioritize the safety of all our clients. If you have any questions or concerns about this policy, please don’t hesitate to contact us. We’re here to help!

Privacy Policy

At Kapriz Medical Spa, your privacy is very important to us. This Privacy Policy outlines how we collect, use, communicate, disclose, and protect your personal information to ensure we provide the best possible treatments and outcomes for your health and well-being.

Collection and Use of Personal Information

• We collect personal information necessary to provide and personalize the treatments and services we offer. This information may include, but is not limited to, medical history, treatment preferences, contact details, and payment information.
• The data we collect is used solely for the purpose of ensuring optimal treatment outcomes. This includes assessing your health needs, tailoring your treatments, and enhancing the overall experience at Kapriz Medical Spa.
• We may also collect feedback and progress notes to track the effectiveness of treatments, allowing us to adjust your care plan as needed.
• The information we collect will be used solely for these treatment-related purposes and for compatible objectives aimed at enhancing your experience and results.
• Your personal information will only be retained as long as necessary to fulfill these purposes and comply with legal or regulatory requirements.

   

Medical Records and Secure EMR System

• We utilize a secure Medical Record (EMR) system to store and manage your health and treatment data. This ensures that all medical records, including treatment plans, progress notes, and other health-related information, are stored securely and are accessible only by authorized personnel involved in your care.
• The information collected through our EMR system is solely used to provide the best medical care and achieve the best treatment outcomes. Your health data is treated with the highest level of confidentiality and security.

   

Transparency and Access to Your Information

• We are committed to maintaining transparency regarding the information we collect and how it is used. You can always access and review the personal data we have collected, and we encourage you to keep your information up to date for the best possible care.

   

Changes to This Policy

• We may update our Privacy Policy periodically to reflect changes in our services, security practices, or legal requirements. We encourage you to review this policy regularly to stay informed.

Have Questions?

For more information about our office policies, or if you need assistance with scheduling or services, please don’t hesitate to contact us:

📞 (904) 403-0593
📧 info@kaprizmedicalspa.com

Thank you for choosing Kapriz Medical Spa. We’re honored to support you on your journey to confident, glowing skin.